Return and Exchange Policy

At Bageshwar Ayurveda, we are committed to providing you with high-quality products and exceptional customer service. Your satisfaction is our top priority. Please read our return and exchange policy carefully to understand your options in case of any issues with your purchase.

Eligibility for Returns and Exchanges:

We offer returns and exchanges only on damaged products. If you receive a damaged item, please contact us within 48 hours of receiving your order to initiate the return or exchange process. We do not accept returns or exchanges for reasons other than damage.

Damaged Products:

If you receive a damaged product, please take clear photographs of the damaged item and the packaging it arrived in. This will help us assess the extent of the damage and expedite the return or exchange process.

Initiating a Return or Exchange:

To initiate a return or exchange for a damaged product, please contact our customer support team via email at [support@bageshwarayurveda.com] (mailto:support@bageshwarayurveda.com). Provide us with your order number, a description of the damage, and attach the photographs of the damaged item and packaging.

Return Shipping:

Once your return or exchange request is approved, we will provide you with instructions on how to return the damaged product to us. Please ensure that the item is securely packaged to prevent any further damage during transit. You will be responsible for the cost of shipping the item back to us.

Refund Process:

Upon receiving the returned item and verifying the damage, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Exclusions:

We do not offer returns or exchanges for reasons other than damage. Additionally, products that have been opened, used, or tampered with are not eligible for return or exchange.

Contact Us:

If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with Bageshwar Ayurveda is hassle-free and satisfactory.

Thank you for choosing Bageshwar Ayurveda. We appreciate your trust in our products and services.